By creating an account and using the hw88 platform, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any bets or engaging with our services.
For the purposes of these Terms & Conditions, the following definitions apply:
By registering an account on hw88, accessing the website, placing bets, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming Policy.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the hw88 platform and close your account. Continued use of the platform after any modifications to these terms constitutes acceptance of the updated terms.
Important: hw88 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. The "Last Updated" date at the top of this page indicates when the terms were last revised.
To register and use the hw88 platform, you must meet the following eligibility requirements:
You must be at least 21 years of age at the time of account registration. hw88 strictly enforces this age restriction in compliance with Indonesian legal standards and international responsible gaming practices. Underage gambling is illegal and will result in immediate account closure, forfeiture of funds, and potential legal action.
The hw88 platform is designed for users residing in Indonesia. By registering, you confirm that you are a resident of Indonesia or are physically located within Indonesia at the time of account creation and usage. Users accessing the platform from jurisdictions where online gambling is prohibited are solely responsible for compliance with local laws.
You must have the legal capacity to enter into a binding agreement. You must not be legally restricted from gambling due to self-exclusion programs, court orders, or other legal prohibitions. You must not be an employee, contractor, or affiliate of hw88 or any of its partners.
hw88 requires all users to complete identity verification (KYC) before making withdrawals. You must provide accurate, current, and complete information during registration and KYC, including your full legal name, date of birth, residential address, and a valid government-issued identity document (e.g., Indonesian National Identity Card / KTP). Falsifying information or using another person's identity is strictly prohibited and will result in account termination and forfeiture of all funds.
Zero Tolerance for Underage Gambling: hw88 takes underage gambling seriously. We employ age verification checks during registration and KYC. Any user found to be under 21 years of age will have their account immediately closed, all bets voided, and all funds (including deposits and winnings) forfeited without refund.
You may register only one (1) account per person, per household, per IP address, and per device. Creating multiple accounts (known as "multi-accounting" or "duplicate accounts") is strictly prohibited. hw88 reserves the right to close duplicate accounts, void bets placed from duplicate accounts, and confiscate any winnings or bonuses obtained through such accounts.
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your login credentials with any third party. Any activity conducted under your account is your responsibility, even if unauthorized access occurred due to failure to secure your credentials.
If you suspect that your account has been compromised or accessed without authorization, you must immediately notify hw88 customer support at [email protected] and change your password.
All information provided during registration and KYC must be accurate, complete, and up-to-date. You must notify hw88 immediately if any of your personal information changes (e.g., change of address, name change due to marriage). Failure to provide accurate information may result in delays in withdrawals, account suspension, or account closure.
hw88 reserves the right to suspend or close any account at its sole discretion if we suspect fraudulent activity, violation of these Terms & Conditions, bonus abuse, collusion, use of automated betting software (bots), or any other conduct that undermines the integrity of the platform. In such cases, hw88 may withhold or confiscate funds pending investigation.
hw88 accepts deposits via the following Indonesian payment methods: bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). All transactions are processed in Indonesian Rupiah (IDR). Payment methods may be added or removed at hw88's discretion.
Minimum deposit amounts vary by payment method, typically starting at Rp 50.000. Maximum deposit limits may be set for certain payment methods or user account tiers. Responsible Gaming deposit limits can be set by users at any time through the account settings page.
Deposits made via bank transfer during Indonesian banking hours (Monday–Friday, 08:00–16:00 WIB) are typically credited to your hw88 account within 5 minutes. Off-hours and weekend deposits may take up to 24 hours depending on the issuing bank's processing schedule. hw88 is not responsible for delays caused by third-party payment processors or banks.
You may request withdrawals once your account has been fully verified (KYC completed). Withdrawals are processed to the same payment method used for deposit, where possible. Minimum withdrawal amounts typically start at Rp 100.000. hw88 reserves the right to request additional documentation to verify the source of funds before processing large withdrawals.
hw88 aims to process withdrawal requests within 15 minutes during business hours (Monday–Friday, 09:00–17:00 WIB). Withdrawals requested outside business hours or on weekends may take up to 24 hours. VIP members enjoy faster processing times. First-time withdrawals may require additional verification and take up to 48 hours.
hw88 complies with international anti-money laundering regulations. All deposits must be wagered at least once (1x wagering requirement) before withdrawal is permitted. Withdrawals may be subject to additional checks if suspicious activity is detected. hw88 reserves the right to report suspicious transactions to relevant authorities.
Bonus Wagering Requirements: If you have an active bonus on your account, you must complete the bonus wagering requirements before withdrawing any funds. Attempting to withdraw before completing wagering requirements will result in forfeiture of the bonus and any winnings derived from it.
Bonuses and promotions offered by hw88 are subject to specific terms and conditions, including eligibility requirements, wagering requirements, game restrictions, and expiry periods. Each bonus has its own unique terms, which are published on the promotion page at the time the bonus is offered. By claiming a bonus, you agree to the terms of that specific promotion.
All bonuses carry wagering requirements (also known as "rollover" or "playthrough" requirements), typically ranging from 10x to 30x the bonus amount or bonus plus deposit amount. You must meet the wagering requirement before any bonus funds or winnings derived from bonus funds can be withdrawn. Game contributions toward wagering vary: slots typically contribute 100%, while table games may contribute 10–20%.
Bonuses are for personal recreational use only. Bonus abuse, including but not limited to opening multiple accounts to claim bonuses, coordinated betting with other users, or using betting systems to exploit low-risk wagering (e.g., betting on opposite outcomes), is strictly prohibited and will result in forfeiture of bonuses, voiding of bets, and potential account closure.
While you have an active bonus, maximum bet limits may apply (typically Rp 50.000 per bet). Exceeding the maximum bet limit while bonus funds are active may result in voiding of the bonus and associated winnings.
Bonuses have expiry periods, typically ranging from 7 to 30 days from the date of issuance. If wagering requirements are not met within the expiry period, the bonus and any winnings derived from the bonus will be forfeited.
Bonus funds cannot be withdrawn until wagering requirements are fully met. Once wagering is complete, bonus funds convert to real money and become available for withdrawal.
All bets placed on hw88 are final once confirmed. You are responsible for ensuring that your bet selections, stake amounts, and bet types are correct before confirming. hw88 does not accept requests to cancel or amend bets after they have been placed, except in cases of obvious technical errors.
Sports bets are settled based on the official result as determined by the relevant sports governing body. In the event of a match postponement, bets remain valid if the match is played within 48 hours of the original scheduled time. If the match is not completed within 48 hours, bets are void and stakes refunded, unless otherwise stated in specific market rules.
Live in-play betting odds are updated in real-time during the event. Due to the dynamic nature of live betting, there may be brief delays between the occurrence of an event and the update of odds on the platform. hw88 reserves the right to void bets placed after the outcome is already known (late bets) or if odds were displayed incorrectly due to technical errors.
All casino games on hw88 are provided by licensed third-party game studios. Game rules, RTP percentages, and payout structures are determined by the game provider and are published within each game. hw88 is not responsible for technical malfunctions or errors within third-party games, but will work with providers to resolve disputes fairly.
The following betting practices are strictly prohibited:
hw88 employs fraud detection systems to identify suspicious betting patterns. Accounts found to be engaging in prohibited practices will be suspended or closed, and winnings may be confiscated.
hw88 strives to provide uninterrupted service, but we do not guarantee that the platform will be available at all times. The platform may be temporarily unavailable due to maintenance, technical issues, server failures, or events beyond our control. hw88 is not liable for any losses or damages resulting from service interruptions.
In the event of obvious technical errors in odds, game results, or account balances, hw88 reserves the right to void affected bets or correct account balances. Obvious errors include but are not limited to incorrect odds that are clearly out of line with the market, misplaced decimal points, or system glitches that result in incorrect payouts.
hw88 uses third-party providers for game content, payment processing, and other services. hw88 is not responsible for errors, delays, or failures caused by third-party providers. However, we will work with providers to resolve issues and ensure fair treatment of users.
To the fullest extent permitted by law, hw88's total liability to you for any claim arising from your use of the platform is limited to the amount of funds in your account balance at the time of the claim, or Rp 1.000.000, whichever is lower.
You agree to indemnify and hold harmless hw88, its operators, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms & Conditions, your use of the platform, or your breach of any applicable laws.
hw88 reserves the right to suspend or terminate any user account immediately and without prior notice if we suspect or detect any of the following:
In the event of account suspension or termination, hw88 may withhold or confiscate funds pending investigation. If the investigation concludes that the user violated these terms, all funds (including deposits and winnings) may be forfeited.
You may request to close your account at any time by contacting hw88 customer support. As part of our Responsible Gaming commitment, you may also request self-exclusion for a specified period (24 hours, 7 days, 30 days, or permanent). During self-exclusion, you will not be able to log in, deposit, or place bets. Self-exclusion requests are processed within 24 hours and cannot be reversed once activated.
If you close your account or are terminated by hw88, any outstanding account balance (after deduction of pending bets and bonuses) will be returned to you via the same payment method used for deposit, subject to successful completion of KYC and AML checks.
hw88 is committed to promoting responsible gambling and ensuring that betting remains a form of entertainment, not a source of financial or emotional distress. We provide tools and resources to help users maintain control over their gambling activities.
The following tools are available to all hw88 users:
Gambling on hw88 is restricted to individuals aged 21 and above. We enforce strict age verification procedures and will close any account found to belong to a minor.
If you believe your gambling is becoming a problem, please reach out for help. Visit our Responsible Gaming page for more information, or contact hw88 customer support to discuss self-exclusion and limit-setting options. Gambling should be fun — if it's not, it's time to take a break.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which hw88 is licensed. Any disputes arising from your use of the hw88 platform shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
In the event of a dispute between you and hw88, we encourage you to first contact our customer support team at [email protected] to attempt to resolve the issue informally. If the dispute cannot be resolved through customer support, you may escalate the matter through our formal complaints procedure outlined on our website.
For disputes that cannot be resolved through customer support or the formal complaints procedure, both parties agree to submit to binding arbitration under the rules of an internationally recognized arbitration body. The decision of the arbitrator shall be final and binding.
If you have any questions about these Terms & Conditions or require clarification on any clause, please contact hw88 customer support:
For issues related to responsible gaming or self-exclusion, please email our dedicated support team at [email protected] with the subject line "Responsible Gaming Inquiry" for priority handling.
You must be at least 21 years old and a resident of Indonesia to use hw88.
Multiple accounts are prohibited and will result in account closure.
All bonuses carry wagering requirements that must be met before withdrawal.
Identity verification is required before your first withdrawal is processed.
Use deposit limits, self-exclusion, and time-out tools to stay in control.
Contact us anytime via live chat or email at [email protected].
Our customer support team is available 24/7 to answer any questions you may have about these Terms & Conditions.
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